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Company: MCH International Recruitment
Date Posted: 2023-04-13 12:01:36
Industry: Engineering
Position: Junior Product Support Technician - Gauteng - Job ID 3505
Job Location: Gauteng
Package: Market related
Benefits:

An innovative machining tools sales and support company is looking to hire a Junior Product Support Technician to add to their team of experienced workforce that delivers quality service and support to its customers. As a junior product support technician, you will receive internal training on the company’s brand specific CNC machines and control system for different machine tools, gain exposure to advanced milling technologies and state-of-the-art drilling technologies and tools, as well as brand specific CAD and CAM control systems.


Position details:

Type: Permanent

Key performance areas (duties & responsibilities):

The individual will be required to assist with product specific technical support, as well as troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications. You will be required to work independently. Conduct basic service and maintenance of company products. Moreover, the individual will be required to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Will have to assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips on company’s products. Must be able to diagnose technical issues and assist with repair requests.

 

Location: Gauteng


Job Qualifications, Skills & Experience:

Qualifications: Minimum qualifications would be a Matric/ NQF level 4 with high marks for maths and science. Advantageous would be an engineering trade or technical diploma.

Skills:

•         At least 2 to 3 years’ experience in a similar role.

•         Able to work independently.

•         Strong customer service skills.

•         Excellent verbal and written communication.

•         Meticulous and detail oriented.

•         Adaptable and fast learning.

•         Strong work ethic and a passion for technical knowledge and application.

 

Company description:

 

With over 30 years in selling and providing machining products support and services, this small sized company has continued to assist its clients and customers with achieving their machining goals. The company comprises of a skilled and experienced workforce that drives their superior customer service and support. Being the sole distributor of an innovative and market leading automation and machining products positions this company to uniquely handle and provide top tier quality expertise and services. Having no strict hierarchical structure, this company operates like a “family”, allowing for unhindered access of communication with management. This modestly sized company offers the potential for personal and professional growth, through its accommodating management structure, and the company’s promoting of employee values.  

 


Description:


 
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